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KID, an AI platform that opens up the council's knowledge

The council's knowledge was scattered across dozens of sources: websites, policy documents, datasets and RIS publications. A resident wanting to start a community garden, say, had to dig through several platforms and often came away with generic or plain wrong answers. We built KID, a single AI search environment that brings it all together.

Client
Gemeente Den Haag
Sector
Government
Size
10,000+ employees
Compliance
DPIA, GDPR, EU AI Act
Gemeente Den Haag · KID, an AI platform that opens up the council's knowledge

The challenge

The council's knowledge was spread across dozens of sources. Residents were pointed to the wrong places and handed generic answers with nothing to back them up.

Geographic data was there through APIs, but no use to anyone without a technical background.

Our approach

  1. 01

    RAG-based AI search

    Summarised answers with direct links to the source documents, so you can trace every answer back.

  2. 02

    Environment Act at article level

    The Environment Act built in right down to article level, with domain-specific intelligence that picks up on context.

  3. 03

    Geo data and map

    A link to the Den Haag Data Platform and an interactive map, for questions like 'which community gardens are near me?'.

  4. 04

    Compliant and transferable

    Built in line with DPIA, GDPR and the EU AI Act, with source management and full documentation and training handed over at delivery.

The result

Answer quality climbed from 1 to 2 out of 10 up to 8 or more out of 10. Residents reliably reach the right department, geo questions come back as map results straight away, and the architecture scales to new domains.

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